All of our seminars are supported by complete documentation in the form of leading-edge management books and publications, which can also be used as stand-alone tools.

Each book offers practical insights and techniques which you can put into immediate practice to gain extraordinary results. All go hand in hand with our consultancy and training services.

	A Complaint is a Gift On sale at Amazon.com for $13.57 - SAVE 32% Author: Claus Møller and Janelle Barlow A best-selling management book and a tool to help you regain your unhappy customers' trust and to keep your customers.
	Employeeship Author: Claus Møller Success in corporate life is about mobilising the energy of all employees to ensure the survival and growth of the company. The book illustrates what is required of both managers and staff to develop a special Employeeship culture, characterised by everyone's commitment, responsibility, initiative, and loyalty.
	Personal Guarantee This tool presents two simple but extremely effective methods of introducing personal quality into any organisation and team.
	Heart Work Emotional Intelligence - Improving personal and organisational effectiveness Author: Claus Møller in co-operation with Reuven Bar-On Heart Work is about understanding and enhancing Emotional Intelligence for individuals, teams, and organisations. It is based on Claus Møller's several years of experience from working with culture change in many different kinds of organisations in more than forty countries.
	Energy Meter 3 tools to measure and improve an organisation's potential for survival and development. The "Energy Meter" is a tool box to be used in an "Employeeship" process for individuals, teams, and organisations; and as a supplement to the "Employeeship" book.
	A Complaint is a Gift - Toolbox Author: Claus Møller A tool to help you regain your unhappy customers' trust and keep your customers. Customer satisfaction and loyalty is crucial to the organisation's future. An important prerequisite for customer loyalty is effective handling of complaints. This publication is a practical tool for everyone with customer contact, and for those responsible for brand building.
	Reaching for the Stars This publication is about team quality which is vital to the total quality of the organisation. It contains tools to monitor and develop the quality of a team's total performance as well as the quality climate of teams.This book is for top managers, team managers, and employees in both the private and the public sectors.
	Personal Quality Personal Quality is the basis of all other types of quality. Our quality concept focuses on the human side of quality. The book contains a large number of concrete methods and exercises. They will help you develop your own personal quality and to implement a highly effective quality development programme in your team and organisation.
	Be a Double Bagger Bring out the best in yourself and in others - at home and at work. To be a double bagger, a winner, is about strengthening your self-esteem, and encouraging that of others. It's about personal development, without which there can be no development of the organisation. This publication is both an inspiration and a tool, which can help you become a winner.
	Smart Meter Smart Meter is a "multiple intelligence" indicator. It is a tool to explore and develop your intelligence, and to adopt and live the principles described in the publication "Heart Work".
	My Life Tree Author: Claus Møller A different book about personal development. "My Life Tree" is about time and life management. It is about what the individual - as a person, a staff member or a manager - can do to achieve continuous, positive development and growth.
	Teamship A tool-box to analyse, develop, and monitor "Teamship" - team spirit and team competence in any team in any organisation.