“The 'Victor Borge of Business'“
-- The Sunday Times, UK
“Emotional Intelligence Guru”
-- Expresso (Portuguese newspaper)
“One of the most creative and colourful personalities in Danish business life over the past century”
-- Berlingske Tidende (a leading Danish newpaper)
”Jan Carlzon’s decision to ask Claus Møller to develop and conduct a service & personal development programme for more than 13,000 employees and a management development programme for all managers of SAS in 1981 was one of the 75 greatest management decisions ever made. Within four months SAS was the most punctual European airline and its service levels were rejuvenated”
-- American Management Association’s 75th year Management Review.
Claus Møller is an internationally renowned keynote speaker,and an experienced management consultant. He is also the author of several internationally best-selling business books, among them “A Complaint is a Gift”, “Putting People First”, “Personal Quality”, “Employeeship” and “Heart Work – a book about emotional intelligence”.
In 1975 he founded the global human resource management consultancy Time Manager International (TMI). He has since sold the company and now works as an independent advisor to a number of blue chip clients and as a keynote speaker through his new company Claus Møller Consulting.
Claus Møller invented the Time Manager® results tool and is a pioneer in the field of service management. He coined the concepts of ”Putting People First”, “The Human Side of Quality”, “A Complaint is a Gift” and “Employeeship”. He has been actively involved in improving organisational effectiveness for more than 30 years.
He has been credited with the turnaround of numerous organizations, in industries as varied as travel & hospitality, manufacturing, automotive, retail, energy, financial services and government.
Claus Møller is one of only 9 Quality Gurus in the world, and the only European one, according to a study published by the British Department of Trade and Industry (DTI). His quality concept adds a new crucial dimension to traditional quality thinking: ”The Human Side of Quality”. It focuses not only on the quality of products and services, but also on the quality of the people producing and delivering them.
Claus Møller is a goodwill ambassador for Copenhagen, a member of the World Presidents' Organisation (WPO), and an honorary member of the All India Management Association. He holds a master’s degree in marketing from Copenhagen Business School.
FOR INTERVIEWS, please drop me a line: press@clausmoller.com.
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