Claus Møller is one of the world's leading management consultants and keynote speakers. Claus offers knowledge and unique learning experiences based on groundbreaking concepts in the areas of Leadership, Time Management, Quality Management, Service Management, and Emotional Intelligence.

He has been called 'the Victor Borge of Management', is the author of several best-selling management books and has won numerous awards for innovative thinking and project delivery. He pioneered the concepts of Putting People First, The Human Side of Quality, Personal Quality, Employeeship, and A Complaint is a Gift. He also invented the world famous Time Manager® planning and results tool. Claus has worked extensively for a wide range of blue chip clients from IBM to American Express.

Claus Møller Consulting offers its clients executive coaching, leadership education, tailored seminars, keynote addresses, and diagnostic tools. Claus can also train your organisation's coaching staff and certify them in the use of his concepts.

Authors: Claus Møller and Janelle Barlow

A best-selling management book and a tool to help you regain your unhappy customers' trust and to keep your customers.

The first edition sold more than 130,000 copies. The new edition has been thoroughly revised and updated with new material on handling Internet complaints, dealing with complaints directed at you, complaining effectively yourself, as well as new examples covering a wide range of industries.

More relevant than ever in today’s constantly connected world, when customers can complain instantly and broadcast their dissatisfaction around the world.